Understand the Lease
Check whether the fridge is listed as a furnished item. In most Cape Town leases, landlords maintain supplied appliances, while tenants cover misuse damage. Keep a copy of the snag list completed at move-in to prove pre-existing defects.
Report Issues Immediately
Send a dated email or log a ticket on the agency portal describing the fault, temperature readings, noises, and any error codes. Attach photos or short videos. Prompt reporting protects your food safety and helps landlords claim from appliance warranties.
Basic Troubleshooting
Before the technician arrives, confirm the plug is secure, the trip switch is on, and the thermostat wasn’t accidentally set to “vacation mode.” Document each step so you can show diligence if the issue escalates.
Access and Liability
Provide reasonable access times (usually within 48 hours) for the landlord’s chosen contractor. Secure pets and clear space around the fridge to speed up the visit. If you refuse access, you could become liable for subsequent spoilage or damages.
Temporary Solutions
If repairs exceed 48 hours, ask the landlord for a bar fridge or reimbursement for spoiled essentials per the Rental Housing Act’s “habitability” provisions. Keep receipts for groceries you replace.
Why Professional Repairs Matter
DIY fixes can void warranties and risk electrical shock. Certified technicians issue invoices and service reports that keep everyone protected. Agencies that contract Cape Fridge Doctor benefit from streamlined communication between tenants, landlords, and technicians, shortening downtime.
Need professional help? Encourage letting agents to partner with Cape Fridge Doctor for same-day tenant support. Contact Cape Fridge Doctor today.